Frequently Asked Questions

Do you provide home delivery in Canada?

Yes, we provide home delivery for all of our products. At the time of purchase, you will be asked for a required delivery date, which will be written into your sales order.

Can I purchase products on-line?

Any product that you see online is available for purchase. Our online sales team will gladly guide you through the purchase process when you use our “Book Online” tool. This allows our sales team to put together the best price and package to suit your needs.

Can I buy from you as an individual consumer?

Yes, we facilitate all orders for both business and individual consumers. Please call and setup an appointment or using the booking appointment tool to get a preferred time with one of our consultants.

What brands do you carry?

We carry all the major brands of appliances with some minimal exclusions. Our Showroom Consultants can help you with our wide variety of premium and luxury brands available.

Do you provide installation of the product?

Yes, we provide installation services. During the sales process, just inquire about installation with our sales team and they will set you up for home installation. This service is currently not available in Ottawa.

What if my house closing date gets pushed back - will Brick Commercial / Midnorthern Appliance hold onto my product until I move in?

We remain in continuous contact with our customers from the point of purchase until delivery. Therefore, if you need a later ship-date we can accommodate this request and ensure that the item you ordered is available for when you need it.

What if I can't find what I am looking for in one of your showrooms?

All you need to do is ask one of our factory-trained sales associates and they will be able to help. Because there are so many appliances, we are unable to showcase all of them but we do have access to all current brands and models.

Where are your showrooms located?

We have five Ontario showrooms to conveniently serve you, located in Toronto, Mississauga, Vaughan, London and Ottawa.

How long will my delivery take?

Delivery dates vary based on availability of product and your required date of delivery for your merchandise. COVID has affected availability dates from some vendors due to production delays.

What are my payment options?

We are happy to accept all major credit cards, PayPal and GooglePay as your method of payment.

What are the delivery charges?

No charge in the GTA, London or Ottawa areas. We deliver from Sarnia to Ottawa corridor for free but on certain days of the week.

Is Brick Commercial / Midnorthern Appliance an authorized appliance retailer?

Yes, we are an authorized appliance retailer, and carry all major appliance brands, which can be found under the “Shop By Brand” tab on the navigation bar.

Can you dispose of my old appliances when you deliver the new ones?

For a limited time for online clients: we offer free removal of old appliances as long as the old item is disconnected.

How do I get extended warranty coverage?

Most appliances have a one year warranty through the Manufacturer. Some credit cards offer additional warranty coverage on appliances. Please contact us for details and pricing for extended warranty.

What is The Brick Commercial / Midnorthern Appliance’s return policy?

Returns:
Appliances that have been received by the customer are non-refundable.

Damaged or Defective Merchandise:
We ask that you take the time to thoroughly inspect your appliances at the time of delivery or pick-up. Any damage or defect that is noticed must be reported to Appliance Canada within 48 hours, by either calling 1-800-374-3437 ext. 2362 or email customerservice@appliancecanada.com . All defects are subject to the manufacturer’s warranty, and may be inspected by a factory service provider prior to a return authorization being issued.

Cancellations:
Orders may be cancelled, up to 72 hours prior to delivery, deposits are non-refundable.

Do you sell scratch & dent appliances?

We sell brand new factory sealed appliances. Occasionally if an item is damaged in shipping or transit from the factory we will sell at an attractive discount. Please visit our "Clearance" tab on our website to see what might be available near you.